Having been very busy lately I had stopped doing any sketchnotes on things that I find interesting.
Today I spent some time delving back in to the Rob Evans’ book “The collaboration code” series of books.
The sketchnote below is from the book “Patterns” and looks at trust.
A few take aways from this chapter for me were:
- Trust is build up consistently over time and every interaction helps or hinders
- Engage initially through questions or answer their doubts and concerns
- Trust the process itself and make people comfortable with the process
- Confidence helps build trust
Leave A Comment