Leadership in complex organisations is rarely straightforward
I work with consultants, internal advisors, and senior leaders in complex organisations, including NGOs and mission-driven enterprises.
Much of my work takes place in situations where authority is limited, problems are not clearly defined, and progress depends on influencing across people, roles, and systems. Through coaching, leadership education, and facilitation, I support leaders in thinking clearly, making sense of complexity, and creating movement where there are no simple answers.
At senior levels, these challenges are rarely technical. They are systemic, political, and human.
My work typically focuses on questions such as:
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How to influence across boundaries, functions, and stakeholder groups
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How to make decisions and sense under uncertainty
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How to navigate resistance, conflict, and competing priorities
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How to lead change that cuts across roles, teams, and hierarchies
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How to build collaboration and alignment in human systems
Exploring these leadership challenges
Many of the challenges described above are explored in more depth across the writing on this site. If you are working through a specific leadership issue, you may find it useful to explore:
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Leadership library: A structured collection of leadership skills, challenges, and development themes drawn from practice and research.
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Complexity library: Capabilities focused on systems thinking, sensemaking, and leadership in uncertain, interdependent environments.
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Emotional intelligence: Reflections on self-awareness, relationships, feedback, influence, and the human side of leadership work.
About my work
I bring over 30 years of experience working in and with organisations, from the shop floor to the boardroom. For much of that time, I have worked as a coach and facilitator, supporting individuals and groups to move forward with greater clarity and effectiveness.
My background includes leading a healthcare business, managing in a global professional services firm, and building learning and events companies. I have worked across corporate, public sector, and NGO contexts in nearly 40 countries, including technology, pharmaceuticals, finance, consumer goods, and manufacturing.
Alongside my practice, I have taught in European business schools for almost two decades. My academic background includes systems thinking, design and innovation, and online education.
I hold professional credentials in both coaching and facilitation, and most of my work is delivered online, in English and Spanish.
How I work:
Coaching
Coaching is most useful when the challenge is personal, role-based, or relational.
I work with people who need to increase their impact across organisational boundaries, navigate transitions and competing demands, and think clearly under pressure. This includes leadership coaching, transition coaching, and team or system coaching, particularly in environments shaped by uncertainty and interdependence.
Facilitation
Facilitation is most useful when progress depends on shared understanding rather than command and control.
I design and lead focused sessions that help groups make sense of complex situations, work through disagreement, and align around direction and next steps. This work often supports strategy, change and transformation, and team development.
Leadership education
Leadership education is most useful when shared language, frameworks, and capability need to be built.
I design practical, research-informed learning for senior and executive leaders, including short online courses, one-day masterclasses, and blended learning journeys that combine education, reflection, and application.