Build leaders who communicate clearly, influence effectively, and perform under pressure

Emotional intelligence is one of the strongest predictors of leadership effectiveness. Leaders who understand their behaviour, manage pressure, and build strong relationships create healthier teams and deliver stronger performance.

The EQ-i 2.0 and EQ-360 assessments offer a rigorous and scientifically validated way to measure emotional intelligence and translate insight into practical leadership action. I combine these assessments with focused coaching to help leaders understand themselves more deeply and make meaningful changes in how they lead.

Why emotional intelligence matters

Emotionally intelligent leaders are able to:

• Respond constructively under pressure

• Build trust and communicate with clarity

• Influence in complex and cross-functional environments

• Make better decisions with emotional balance

• Strengthen team performance and wellbeing

Emotional intelligence is not a soft skill. It is a core capability for leading in demanding, fast-paced, and ambiguous environments.

What the EQ-i 2.0 and EQ-360 assess

The EQ-i model measures fifteen facets of emotional intelligence across five areas:

Self Perception: Self regard, self actualisation, emotional self awareness

Self Expression: Emotional expression, assertiveness, independence

Interpersonal Relationships: Interpersonal skills, empathy, social responsibility

Decision Making: Problem solving, reality testing, impulse control

Stress Management: Flexibility, stress tolerance, optimism

The EQ-360 extends the assessment by gathering structured feedback from managers, peers, colleagues, and direct reports. This provides a comprehensive picture of how others experience the leader’s behaviour.

Diagram of the EQ-i 2.0 Emotional Intelligence model showing the five facets (Self Perception, Self Expression, Interpersonal, Decision Making, Stress Management) and the fifteen composite scales.

© MHS Assessments. EQ-i and EQ-i 2.0 are registered trademarks of Multi-Health Systems Inc. Used as a Certified Coach. Visual representation for contextual explanation only.

Results are presented in clear graphs and interpreted through a coaching lens to highlight strengths, patterns, and opportunities for growth.

What leaders gain from the EQ-i & EQ360 feedback and coaching process

After completing the EQ-i or EQ-360 assessment and coaching sessions, leaders typically report:

• Greater awareness of their behaviour and the impact they have on others

• Clear insight into strengths they can use more effectively

• Specific strategies to develop areas that may limit their leadership

• Better communication with colleagues

• Increased resilience during periods of pressure or change

• A more consistent and grounded leadership presence

These insights support leadership development, succession planning, team effectiveness, and performance improvement.

Whilst there are several report types from within EQ-i and EQ360 the two LEADERSHIP focused ones are the ones I tend to work with

EQ-i 2.0 Leadership Report (SAMPLE)

High impact, leadership-focused insight that drives measurable behaviour change

The EQ-i 2.0 Leadership Report translates emotional intelligence data into clear, practical insight about how a leader shows up, how they impact others, and where they can strengthen their leadership effectiveness. It combines the standard EQ-i model with research on high-performing leaders to provide a tailored leadership lens.

1. Executive summary

• Total emotional intelligence score

• Highest three subscales

• Lowest three subscales

• Leadership benchmarks that compare the leader’s results to top-performing leaders

• Early insight into potential strengths and risk areas

Impact for leaders

• Immediate clarity on where they naturally excel

• Pinpoints the most important development priorities

• Creates a sharp, focused starting point for coaching

2. Leadership model and context

• Four key leadership dimensions derived from research on 220 leaders:

  • Authenticity

  • Coaching

  • Insight

  • Innovation

    • How the 15 EQ-i subscales map to each leadership dimension

    • Comparison to top-performing leaders via the Leadership Bar

Impact for leaders

• Shows how emotional intelligence connects to real leadership behaviour

• Clearly illustrates which EI behaviours are driving or limiting leadership impact

• Helps leaders understand the gap between typical and exceptional leadership

3. Full EQ-i subscale interpretation (15 detailed pages)

Each of the 15 emotional intelligence subscales receives a full page including:

• What your score means

• Leadership implications

• Organisational implications

• Targeted strategies for action

• A “Balancing your EI” section comparing that score with related subscales

• Practical tips for immediate application

Impact for leaders

• Deep, personalised insight into strengths, blind spots, and behavioural patterns

• Clear guidance on how each emotion-related skill affects decision making, influence, communication, coaching, and resilience

• Practical actions that can be applied immediately on the job

4. Leadership strengths and potential derailers

• A summary of the EQ-i skills most strongly associated with effective leadership

• A visual showing how the leader scores relative to high-performing leaders

• A leadership derailers section identifying any risk behaviours (e.g. avoidance, rigidity, emotional reactivity)

Impact for leaders

• Offers a clear strengths narrative they can use for performance reviews

• Highlights any patterns that may limit influence, credibility, or team trust

• Helps leaders prevent derailment under pressure or change

5. Coaching-focused recommendations

• Subscale-by-subscale development strategies

• Practical tips for building new habits

• Scenario-based actions that link directly to real leadership tasks such as:

  • difficult conversations

  • decision making

  • conflict management

  • coaching others

  • leading change

  • building engagement

Impact for leaders

• Provides a concrete development plan for building emotional intelligence

• Helps leaders translate insight into behaviour change

• Supports coaching and oversight for long-term improvement

6. A clear, visual story of leadership impact

Across the report, the leader receives:

• Graphs comparing them to the top 50 percent of leaders

• Colour-coded score ranges

• Visual summaries of emotional intelligence patterns

Impact for leaders

• Makes complex personal data simple, intuitive, and actionable

• Helps leaders see immediately what “good” looks like

• Creates a sense of ownership and accountability for development

EQ 360 Leadership Report (SAMPLE)

High-value, multi-perspective insight that transforms leadership effectiveness

The EQ 360 Leadership Report combines the full EQ-i 2.0 model with feedback from multiple rater groups to deliver a comprehensive, reality-grounded view of a leader’s emotional intelligence. Unlike a self-report alone, this report reveals how leadership behaviours are experienced by others, where perception gaps exist, and how to convert those insights into meaningful development.

1. Executive summary

• Total EI score and composite overview (Self-Perception, Self-Expression, Interpersonal, Decision Making, Stress Management)

• Highest three subscale strengths

• Lowest three subscale challenges

• Leadership Bar comparisons showing how self scores compare to top-performing leaders

• Immediate insight into gaps between how the leader sees themselves and how others experience them

Impact for leaders

• Clear, concise understanding of current leadership impact

• Fast identification of both strengths and risk patterns

• Establishes a powerful baseline for coaching and development

2. Understanding the 360° view

• Explanation of rater groups (manager, peers, direct reports, family/friends, other) and scoring

• Description of confidentiality thresholds

• What agreement and gaps mean

• Why starting with self-ratings matters, followed by rater views

• Visual guides explaining how to interpret gaps of 10 points or more

Impact for leaders

• Helps leaders understand how others truly experience their behaviour

• Reinforces the importance of self-awareness as the foundation of growth

• Builds openness to feedback and reduces defensiveness

3. Leadership model and context

• The four leadership dimensions derived from research on leaders:

  • Authenticity

  • Coaching

  • Insight

  • Innovation

    • Mapping of EQ-i subscales to each leadership dimension

    • Explanation of the Leadership Bar and how the leader compares to top-performing leaders

Impact for leaders

• Makes the link between EI and high-impact leadership explicit

• Shows which EI skills most strongly influence influence, trust, culture, and performance

• Creates a direct route from data to leadership behaviour change

4. Full multi-rater EI analysis (by composite and subscale)

Each composite and each of the 15 subscales include:

• Self-score versus each rater group

• Significant gaps clearly marked

• Interpretation of results

• Leadership implications

• Organisational implications

• Strategies for action

• “Balancing your EI” comparisons linking related subscales

• Tables showing rater behaviour items and scoring patterns

Impact for leaders

• Deep insight into how behaviour is actually being shown to others

• Highlights blind spots, hidden strengths, and relationship dynamics

• Gives leaders highly personalised guidance on what to adjust and how

5. Leadership strengths, potential derailers, and gap analysis

• A Profile Gap Analysis chart showing degree of agreement and disagreement across all raters

• Identification of blind spots and reinforced strengths

• Subscales most associated with derailment (Impulse Control, Stress Tolerance, Problem Solving, Independence)

• Visuals showing rater distribution on key leadership dimensions

Impact for leaders

• Reveals where perceptions differ most and where awareness is needed

• Identifies Habits that could undermine leadership impact under stress or pressure

• Strengthens the leader’s capacity to self-monitor and adapt

6. How your raters responded (leadership potential pages)

• Leadership Potential pages for Authenticity, Coaching, Insight, Innovation

• Rater group ratings for each of the six subscales tied to each leadership dimension

• Comparison of self views versus manager, peers, direct reports, and others

Impact for leaders

• Leaders see where they are inspiring confidence – and where not

• Helps leaders understand how style and behaviour differ across audiences

• Enables targeted changes in communication, coaching, and relationship-building

7. Subscale deep dives with rater commentary

For each of the 15 subscales, leaders receive:

• How You Responded (self)

• How Your Raters Responded (group-by-group)

• Behaviour-level item breakdown (Never / Rarely to Always / Almost Always)

• Emotional, relational, and organisational implications

• Specific leadership impact insights

• Guided strategies for change

Impact for leaders

• Turns subjective feedback into practical, measurable actions

• Highlights how behaviour is interpreted differently across hierarchies

• Provides development actions that can be implemented immediately

8. Well-Being Indicator

What it contains

• A happiness score tied to four related subscales:

  • Self-Regard

  • Optimism

  • Interpersonal Relationships

  • Self-Actualization

    • Interpretation and development opportunities

Impact for leaders

• Shows how overall well-being affects leadership presence and resilience

• Helps leaders boost energy, optimism, and sustainable performance

9. Action planning and development commitment

• SMART goal templates

• Leadership development commitment page

• Step-by-step action planning tool

• Space for coach and participant signatures

Impact for leaders

• Converts insight into sustained behaviour change

• Encourages accountability and progress tracking

• Provides a structured framework for meaningful leadership development

10. Leadership guidance sections

The report includes high-value advice sections, such as:

• Conflict management and emotional intelligence

• Work-life balance and EI

• Leading across generations

Impact for leaders

• Helps leaders apply EI in real-world leadership challenges

• Offers practical tips for everyday interactions and complex scenarios

• Strengthens effectiveness in multi-generational and high-pressure environments

Why work with me

I am a Professional Certified Coach with the International Coaching Federation, accredited in both EQ-i 2.0 and EQ-360. I have extensive experience coaching executives, senior leaders, and high potential talent in global organisations for close to thirty years.

I offer:

• Delivery in English and Spanish

• One to one or group formats

• Global virtual delivery

• Access to an international network of accredited coaches for regional or global roll outs

My business background ensures that leaders not only understand their results but are able to convert insight into action.

Practical details

Time investment

• Approximately 20 minutes per rater

• 90 minute feedback session for initial session for participants

•  Follow on coaching sessions depending on development needs

Confidentiality

• All results are handled privately and securely

• Only the participant receives their report unless agreed otherwise

Delivery

• Virtual via MS Teams, Zoom or the platform of your choice

• Suitable for individuals, teams, and organisational programmes

Next steps

If you want your leaders to communicate with confidence, manage pressure effectively, and strengthen their impact, the EQ-i assessment and coaching process provides a clear path forward. Contact me at andi[AT]andiroberts[DOT]com to set up a call. I am based in Europe, but work early and late to cover the globe.