Practical guidance for tackling common leadership challenges
Over the years, in my businesses, as an executive coach, and in leadership development, I have seen the same challenges recur repeatedly. How do you keep a team engaged? How do you raise performance? How can we help people navigate change? How do you balance results with relationships? and so on.
These questions rarely have a single answer. What matters most is the way a leader chooses to respond. Each choice not only drives performance, it also shapes the climate and culture that others experience.
I aim to offer you practical guidance and a fresh perspective, blending science and stewardship, not as fixed solutions, but as insights and steps you can apply immediately. Think of each post as both reflection and practice: useful now, and part of a longer journey of growth.
You’ll find new questions added regularly. If there’s one you’re wrestling with, I invite you to share it with me.
For those looking to develop a specific capability or competency, the Leadership Library offers one hundred areas for you to develop yourself.
How do I give feedback about someone’s behaviour rather than their personality?
When feedback targets a person’s character or personality, it inevitably triggers defensiveness, inflames conflict, and shifts the conversation away from work outcomes. To drive genuine performance improvement, leaders must master the discipline of shifting from subjective inferences to objective behavioural feedback. In this article, Andi Roberts breaks down the crucial distinction between observation and inference using the Video Camera Test, showing you how to translate emotional shorthand like "bad attitude" or "unprofessional" into concrete, verifiable facts. Discover how to structure your conversations using proven leadership frameworks like AID, BOOST, and CEDAR so you can address performance gaps directly while preserving dignity, trust, and psychological safety.
How do I make a new habit survive a busy week?
Quick answer A new habit survives a busy week when [...]
How can I manage my energy, not just my diary?
Time is fixed, but your capacity to use it well is not. Managing your diary alone rarely protects the energy you bring to it. This article explores the research on recovery, work demands and four sources of energy, then turns it into five practical exercises for leaders: a limiting source check, a recovery floor, an effort and recovery rhythm, a relational energy map and a meaning link.
Which feedback model should I use for a difficult conversation?
There is no single best feedback model for a difficult conversation. Here is how to choose between BOOST, AID, CEDAR, BIFF, COIN and RADAR based on what is making it difficult.
How do I give difficult feedback to someone more senior than me?
Quick answer You can give difficult feedback to someone more [...]
How do I give feedback to someone I don’t manage?
You do not need managerial authority to give a colleague useful feedback. What matters is having legitimate standing, focusing on what happens where your work meets and giving the other person something specific they can examine.
How do I give feedback without making someone defensive?
You cannot guarantee that feedback will not make someone defensive. But you can reduce unnecessary defensiveness by describing what you observed, explaining why it matters, inviting the other person’s perspective and responding to disagreement with curiosity. Here are five practical ways to make difficult feedback easier to hear and act on.
As a leader, how can I improve my critical thinking and challenge my own assumptions?
Critical thinking is not about finding faults in other people's arguments. It starts with examining your own assumptions, testing the explanations you prefer, looking deliberately for evidence that could prove you wrong, and knowing what would change your mind. This article explores the research behind confirmation bias, myside bias, actively open-minded thinking and metacognition, then turns it into five practical exercises for leaders: separating facts from assumptions, building rival explanations, searching against yourself, setting a mind-change test, and calibrating confidence. The aim is not to doubt everything or think for longer. It is to make your thinking easier to test, your judgements easier to update, and your decisions stronger under uncertainty.
How do I catch the thinking patterns that are quietly skewing my decisions?
Your first interpretation of a stalled project, an unanswered email or a difficult meeting rarely feels like a guess. It feels like fact, and that is exactly what makes it hard to catch before it starts shaping what you notice, how you feel and what you do next. This piece separates what actually happened from what you have added through interpretation, names the thinking patterns, catastrophising, mind reading, all-or-nothing thinking and selective attention among them, that recur most often under pressure, and shows how an interpretation you act on can quietly become the evidence you later use to confirm it. Five practical exercises follow, from replaying a recent decision to building your own thinking-pattern log, each designed to give you somewhere to pause and check a judgement before it drives your next move.
How do I stop imposter syndrome from discounting my own track record?
Having a track record and believing it are two different things, and a genuine one can sit there for years doing nothing if every success gets explained away the moment it happens. This is the mechanism behind imposter syndrome specifically: an asymmetric pattern of attribution that credits luck for what goes well and credits yourself for what doesn't, and a well-documented reason positive evidence keeps failing to change what you believe. This piece breaks down the actual cycle behind it and gives five practical ways to let a real track record finally count.
How do I stop treating what I’m not good at yet as evidence that I’ll never be good at it?
Simply believing you can improve turns out to be a weaker lever than the popular version of this idea suggests, especially once you're past childhood. The more useful research isn't about adopting a belief, it's about catching the specific, checkable habits that belief is supposed to produce, how you explain a setback, what you credit a success to, and changing those directly. This piece separates what's actually well evidenced from what's been oversold, and gives five practical ways to work with it.
How can I learn faster from experience as a leader? (Learning agility tactics)
Two leaders can go through the same difficult year and learn very different amounts from it. Experience gives you opportunities to learn, but it doesn't automatically tell you what the lesson is, whether you've drawn the right one, or where else it applies. This article shows you how to get more learning from the experiences you're already having by extracting lessons, testing them, exposing them to other perspectives and updating them when the evidence changes.
How can I turn pressure into performance instead of stress?
Two leaders can face the exact same high stakes moment, racing heart, tight chest, the works, and walk out of it completely differently, one sharper and more decisive, the other rattled and defensive. The stressor was identical. What differed was how each of them read it. This piece shows you how to shift that reading deliberately, with five practical ways to turn pressure into an advantage rather than a threat.
How do I stay composed when something goes badly wrong?
Whether you feel a strong emotional reaction isn't really the question, you will. What actually determines the outcome is how you manage that reaction once it's happening, not whether you have it at all. Gross's process model breaks that management down into a real, practical sequence rather than the usual vague advice to "stay calm," and this piece uses each stage as one of five exercises for staying composed when something goes wrong, with your team, a customer, a peer, or someone above you.
How do I make sure the strength that got me promoted doesn’t become the thing that trips me up?
The skill that got you promoted is, statistically, one of the more likely things to eventually derail you. Longitudinal derailment research links low self-awareness directly to leaders losing their footing, often around the very strengths that once made them successful. This piece explains why strengths flip into liabilities under pressure, and gives five research-backed exercises for catching it before it costs you.
Why does my confidence swing so much depending on the room I’m in?
You're not two different people in the boardroom and the team stand-up, but it can feel that way. Self-esteem, self-efficacy, locus of control and emotional stability bundle together into one trait that predicts career and life outcomes better than any of them alone, and understanding how they combine explains why your confidence holds steady in some rooms and evaporates in others.
How do I spot my own blind spots before they become a problem?
Some things about you are visible to everyone except you. Not because you're not looking, but because a blind spot is, by definition, invisible from the inside. This piece uses the Johari Window to locate exactly where your self-knowledge is thin, and gives five research-backed exercises and five daily micro-practices for closing the gap.
How do I adapt my leadership style to engage my whole team through change?
Adapting your leadership style through change means reading how actively, not just how positively, each person is responding, and engaging your proactive, accepting, resisting and disengaged team members in four different ways.
How can I ensure I and my team manage outside of work wellbeing?
Four in ten employees report significant stress on an ordinary day. Eleven research backed ways leaders can help their team, and themselves, actually switch off and recover.
How do I deal with my team members who are resisting change?
Resistance to change is rarely just stubbornness. When a team member pushes back, they may be protecting something they value, responding to an unfair process, spotting a genuine flaw, or simply exhausted by repeated change. Effective leaders diagnose what sits behind the resistance before trying to overcome it, then respond with curiosity, fairness and the right level of attention.
What do the best matrix leaders do differently?
Quick answer The best matrix leaders succeed by leading through [...]
How do I lead through ambiguity and uncertainty in a matrix?
Quick answer To lead through ambiguity in a matrix organisation, [...]
How do I build trust across organisational boundaries?
Quick answer To build trust across organisational boundaries, first identify [...]
How do I resolve conflict between departments?
Quick answer To resolve conflict between departments in a matrix, [...]























