Writing on communication as a relational and contextual leadership practice. These pieces explore how meaning is created, misunderstood, and negotiated across roles and boundaries, and how leaders communicate effectively when stakes are high and perspectives differ.

I have just been made a team leader — where do I start? A 60-day plan for new leaders

By |2026-01-11T19:23:24+00:00August 31, 2025|Categories: Leadership questions|Tags: , , , , |

Just promoted to team leader? Your first 60 days set the tone for trust and performance. This guide offers a practical roadmap in four 15-day phases, balancing early wins with building a culture of belonging and accountability.

How can I handle a toxic but talented employee at work?

By |2026-01-11T19:23:24+00:00August 30, 2025|Categories: Leadership questions|Tags: , , , , , |

What do you do when one of your top performers is also the most toxic presence on your team? This article explores five leadership lenses that reveal the hidden costs, relational fractures, and cultural risks of tolerating toxicity, and offers practical moves to protect trust, balance results, and safeguard the future of your team

How can I create a positive climate for organisational change?

By |2026-01-11T19:23:11+00:00August 29, 2025|Categories: Leadership questions|Tags: , , , , , , |

Organisational climate is the “everyday weather” of work that shapes whether change efforts succeed or fail. Unlike culture, climate can shift quickly and leaders play a decisive role in creating clarity, trust, fairness, and psychological safety. This article explores six facets and five levers leaders can use to build a true climate for change.

How can I deal with a team member who is always complaining?

By |2026-01-11T19:23:24+00:00August 27, 2025|Categories: Leadership questions|Tags: , , , |

Complaints are part of every workplace, but when one person constantly complains, it can drain energy, damage trust and undermine performance. This guide explores why people complain and how leaders can respond in ways that build ownership, accountability and engagement rather than defensiveness.

How do I support mental wellbeing while maintaining performance?

By |2026-01-11T19:23:25+00:00August 23, 2025|Categories: Leadership questions|Tags: , , , , , , |

Discover how workplace wellbeing drives sustainable organisational performance. Explore behavioural, systemic, and relational strategies to prevent burnout, boost engagement, and build resilient, human-centred workplaces.

How do I lead people from different cultures?

By |2026-01-11T19:23:25+00:00August 20, 2025|Categories: Leadership questions|Tags: , , |

Leading across cultures means adapting to very different expectations about communication, feedback, leadership, and time. Drawing on Erin Meyer’s Culture Map, this article explains the eight dimensions of cultural difference and offers practical tips and reflective questions for managers of global teams. By developing cultural intelligence, leaders can turn diversity into a strength and build more effective, collaborative teams.

How can leaders say no without damaging relationships?

By |2026-01-11T19:23:25+00:00August 19, 2025|Categories: Leadership questions|Tags: , , |

Many leaders struggle to say no without upsetting others. This article explores why saying no feels so hard, how culture shapes our responses, and practical strategies to set boundaries while preserving trust and respect.

How to run an Appreciative Inquiry Summit: A guide to whole-system, strengths-based change

By |2026-01-11T19:23:11+00:00August 11, 2025|Categories: Large group methods|Tags: , , , , , |

An Appreciative Inquiry Summit brings the whole system together to imagine its best future and design strengths-based change. This guide explains how to run an AI Summit and turn large gatherings into spaces of shared vision and committed action.

How to run an Open Space: A guide to hosting self-organising meetings

By |2026-01-11T19:23:25+00:00August 11, 2025|Categories: Large group methods|Tags: , , , , , , |

Discover how to run an Open Space: a dynamic large-group facilitation method that hands the agenda to participants and sparks self-organising action. This practical guide explains the process, principles, hosting tips, and real-world examples so you can create events where energy, ownership, and collaboration thrive.

Visual Hub

By |2026-01-11T19:23:27+00:00April 13, 2020|Categories: Sketchnotes, Web Resource|Tags: , , , |

This web page has been designed to hold all of the links and resources from earlier posts around graphic facilitation. If you have any resources you think I should add, please do reach out via a post below or a message via twitter / facebook or LinkedIn. You can also email me! The resources on this page are in no [...]

Twitter for facilitators

By |2026-01-11T19:22:44+00:00April 12, 2020|Categories: Facilitation|Tags: |

As International Facilitation Week ramps up, I wanted to contribute by trying to connect more facilitators globally together through Twitter. In order to do this, I thought I would share my experience of Twitter by creating this short Frequently Asked Questions guide.  Its aim is to help facilitators understand what twitter is and how you they can leverage its use:  1) [...]

AID Feedback model

By |2026-01-11T19:23:28+00:00March 21, 2020|Categories: Executive Coaching, Feedback|Tags: , , |

Feedback is one of the most powerful tools a leader has, yet it is also one of the most misused. The AID feedback model offers a simple, practical framework for giving clear, respectful and effective feedback that builds ownership, reflection and real performance improvement.

Online facilitation – Tips for participants

By |2026-01-11T19:22:44+00:00March 20, 2020|Categories: Facilitation|Tags: , , , |

I am currently involved in helping a range of clients shift their facilitated meetings and training courses to online. Online facilitation can be more effective and productive if everyone is focused and making the best use of technology. Here are 10 tips I have prepared for those being a participant on a live virtual delivery session. 1. Maximise bandwidth - switch [...]

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