We live in a time of constant connection but fleeting closeness. Messages travel faster than meaning, and collaboration often happens through screens rather than shared spaces. In such a climate, maintaining real relationships requires more than communication. It requires presence, the capacity to build trust, mutual respect, and genuine care across the noise of daily work and life.

In the EQ-i model, Interpersonal Relationships are defined as the ability to establish and maintain mutually satisfying relationships that are characterised by trust, compassion, and giving and receiving support (Stein & Book, 2011). It is the emotional intelligence skill that turns interaction into connection. At its heart, it asks: do the people around you feel seen, valued, and safe with you, and do you feel the same with them?

When interpersonal connection weakens, the costs ripple widely. In workplaces, tasks continue but energy fades. Conversations become transactional, and collaboration turns into coordination without warmth. People feel lonely even in teams. In personal life, relationships thin into logistics, with updates replacing intimacy and proximity replacing presence. Over time, the absence of meaningful connection leads to burnout, cynicism, and disengagement (Cacioppo & Patrick, 2008).

Strong interpersonal relationships, by contrast, act as a buffer and a source of vitality. They provide psychological safety, belonging, and resilience. Research consistently shows that people with strong social ties experience greater well-being, lower stress, and higher performance (Fredrickson, 2001; Dutton & Heaphy, 2003). In organisations, teams grounded in trust and mutual care solve problems more creatively and recover more quickly from setbacks.

Interpersonal skill is not about being extroverted or sociable. It is about being available, emotionally, mentally, and relationally. It is the ability to offer presence without pretense and to receive it without defence. This means caring enough to listen, trusting enough to be honest, and humble enough to both give and receive help.

Why interpersonal relationships matter

If interpersonal relationships are the foundation of collaboration and care, why do they often receive less attention than performance or productivity? The answer lies in habit. Many people assume that relationships form naturally, yet in reality, they are sustained by intention.

Emotional resilience through connection

Strong relationships buffer stress. People cope better when they feel supported and valued. In a high-pressure environment, knowing that someone has your back provides both psychological safety and courage to take risks.

Better collaboration and decision-making

Teams that trust one another share information freely and challenge ideas without fear. This leads to better solutions and faster recovery from mistakes. Trust turns debate into dialogue and disagreement into discovery.

Greater engagement and wellbeing

People are energised when they feel part of something larger than themselves. Research shows that social connection is one of the strongest predictors of happiness and health (Holt-Lunstad et al., 2010). The strength of your relationships determines the strength of your motivation.

A core competency in the EQ-i model

In the EQ-i framework, interpersonal relationships are not a soft skill but a central pillar of emotional intelligence. They integrate empathy, social responsibility, and communication into a single, sustaining force. Without strong relationships, emotional intelligence remains theoretical. With them, it becomes visible in everyday life, in how you respond, how you listen, and how you show care.

Levels of expression: low, balanced, and overused

Interpersonal relationships reflect the capacity to build and maintain mutually satisfying connections grounded in trust, empathy, and genuine care. In the EQ-i model, this composite describes how a leader navigates closeness, reciprocity, and relational presence. The developmental question is not simply whether a leader is sociable, but how proportionately they engage in emotional connection across different contexts. When expressed in balance, this capability supports collaboration, psychological safety, and long-term trust. When underused it results in distance, emotional guardedness, and difficulty forming meaningful bonds. When overused it can become intrusive, overly personal, or boundary-blurring. The table below summarises how this composite typically presents across low, healthy, and overused expression.

Low

Balanced

Overused

Does not like or avoids intimacy.

Able to build mutually satisfying relationships.

Struggles when working alone or without social input.

Not giving or emotionally responsive.

Gives and receives support, affection, and connection.

Invades personal space or becomes overly familiar.

Shows little interest in relationships.

Maintains relationships over time with reliability.

Shares too much information or becomes emotionally exposing.

Unable or unwilling to express feelings.

Feels at ease in social situations and adapts well.

Becomes overly revealing, intense, or boundary-blurring.

Prefers isolation; operates as a loner.

Balances connection with professionalism.

Demonstrates clinginess, dependency, or inappropriate intimacy.

Balancing factors that keep interpersonal relationships healthy and grounded

In the EQ-i framework, interpersonal relationships are strengthened and shaped by other emotional capabilities that support balanced connection. These balancing factors ensure that relational warmth does not collapse into dependency, that openness does not compromise boundaries, and that care does not override clarity.

Self actualisation: Self actualisation provides an internal anchor that prevents relationships from being used to fill emotional gaps. When leaders feel fulfilled, purposeful, and engaged in meaningful pursuits, they bring connection from a place of abundance rather than neediness. This ensures relationships are mutual, not compensatory. Leaders with strong self actualisation can offer genuine presence while maintaining their own direction, preventing interpersonal relationships from tipping into over-reliance or over-sharing.

Problem solving: Problem solving maintains steadiness in relationships by ensuring that emotion does not overshadow practical reality. It helps leaders address relational tensions constructively, resolve misunderstandings, and respond to conflict with clarity rather than avoidance or over-accommodation. Strong problem solving also allows leaders to distinguish relational challenges from operational ones, preventing emotional closeness from biasing decisions or clouding judgement.

Independence: Independence provides the boundary that protects relational health. Leaders with strong independence are capable of emotional closeness without losing autonomy. They can connect deeply while maintaining their own perspective, responsibilities, and sense of self. Independence prevents overuse of interpersonal relationships by balancing connection with self-reliance, ensuring that support-seeking and intimacy remain appropriate and contextually grounded.


Eight practices for building strong interpersonal relationships

Like all dimensions of emotional intelligence, relationships do not thrive by chance. They grow through daily habits of awareness, appreciation, and repair. The eight exercises that follow offer practical pathways to strengthen trust and connection. Some focus on reflection, such as auditing your network or tracking reciprocity. Others build behaviour in the moment, such as initiating repair or expressing appreciation. Together, they form a toolkit for relational depth.

Each exercise is structured in the same way:

  • Overview explains the purpose and spirit.
  • Steps guide you through the process.
  • Examples show how it looks in real contexts.
  • Variations offer ways to adapt.
  • Why it matters grounds the practice in research and insight.

These practices are not about networking or charm. They are about cultivating the emotional habits that keep relationships alive: awareness, honesty, gratitude, and care. Interpersonal relationships are, in the end, not about who we know, but how we know them. They remind us that strength lies not in independence but in interdependence, and that connection, once nurtured, becomes both a source of resilience and a measure of humanity.

Conclusion: Belonging with intention

Interpersonal relationships are not simply a by-product of working or living together. They are a daily practice of noticing, appreciating, and repairing. The six exercises in this article are not social niceties but pathways into presence. Each one strengthens a different muscle of connection: awareness of who matters, honesty about how we relate, gratitude for what we receive, and courage to repair what has been strained.

This matters because disconnection is costly. When relationships drift, collaboration becomes mechanical, and care fades into politeness. When trust breaks and remains unaddressed, teams lose their spark and individuals lose their sense of belonging. At the other extreme, when relationships blur into over-dependence, boundaries weaken and fatigue follows. Healthy relationships balance openness with autonomy, giving and receiving in equal measure.

Interpersonal skill sits at the centre of emotional intelligence because it makes every other skill visible. Empathy without relationship is sympathy from a distance. Self-regard without relationship risks isolation. Social responsibility without relationship becomes duty without warmth. Connection is where emotional intelligence takes form, where understanding turns into care, and care turns into trust.

The practices outlined here are deliberately varied. The Relationship Audit builds awareness of your social landscape. The Five-Minute Check-In restores connection through brief but intentional presence. Emotional Honesty Lite cultivates openness without oversharing. The Reciprocity Log helps balance giving and receiving. The Repair Conversation restores trust when it has been tested. And Sharing Gifts renews appreciation and belonging. Together, they form a rhythm of relational care: awareness, honesty, balance, repair, and appreciation.

Interpersonal relationships are not about being liked by everyone. They are about showing up with integrity, curiosity, and compassion. They remind us that influence without connection is hollow, and that productivity without trust is brittle. To belong with intention is to choose presence over convenience, appreciation over assumption, and repair over resentment. It is how emotional intelligence becomes visible in everyday life.

Reflective questions

  • Which of your relationships feel most alive and which feel most neglected? What does that reveal about your patterns of attention?
  • How do you tend to respond when trust is strained? Do you withdraw, confront, or repair?
  • In your daily routines, where could you make small shifts to increase real connection, not just communication?
  • How balanced is your pattern of giving and receiving support? What might it look like to restore equilibrium?
  • If you were to name the three people who most sustain your energy and purpose, how could you show them appreciation this week?

Interpersonal relationships are not about collecting contacts but cultivating connection. They are the soil in which trust, collaboration, and wellbeing grow. When you treat relationships as living systems that need tending, you create the conditions for both success and humanity to flourish.

Do you have any tips or advice on raising interpersonal relationships?

What has worked for you?

Do you have any recommended resources to explore?

Thanks for reading!

Interpersonal Relationships is one of the three facets of Interpersonal realm that also includes Empathy and Social Responsibility.

References

Algoe, S.B., Haidt, J. and Gable, S.L. (2008) ‘Beyond reciprocity: Gratitude and relationships in everyday life’, Emotion, 8(3), pp. 425–429.

Bar-On, R. (1997) BarOn Emotional Quotient Inventory (EQ-i) Technical Manual. Toronto: Multi-Health Systems.

Block, P. (2018) Community: The Structure of Belonging. 2nd edn. Oakland, CA: Berrett-Koehler.

Cacioppo, J.T. and Patrick, W. (2008) Loneliness: Human Nature and the Need for Social Connection. New York: W.W. Norton.

Dutton, J.E. and Heaphy, E.D. (2003) ‘The power of high-quality connections’, in Cameron, K.S., Dutton, J.E. and Quinn, R.E. (eds.) Positive Organizational Scholarship: Foundations of a New Discipline. San Francisco: Berrett-Koehler, pp. 263–278.

Fredrickson, B.L. (2001) ‘The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions’, American Psychologist, 56(3), pp. 218–226.

Gottman, J. and Silver, N. (1999) The Seven Principles for Making Marriage Work. New York: Crown.

Holt-Lunstad, J., Smith, T.B. and Layton, J.B. (2010) ‘Social relationships and mortality risk: A meta-analytic review’, PLoS Medicine, 7(7), e1000316.

Kahn, W.A. (1993) ‘Caring for the caregivers: Patterns of organizational caregiving’, Administrative Science Quarterly, 38(4), pp. 539–563.

Seligman, M.E.P. (2011) Flourish: A Visionary New Understanding of Happiness and Well-being. New York: Free Press.

Stein, S.J. and Book, H.E. (2006) The EQ Edge: Emotional Intelligence and Your Success. Toronto: John Wiley & Sons Canada.