Artificial intelligence is changing the nature of executive decision making and redefining what leaders contribute. This review highlights four leadership capabilities identified in new research that will help leaders navigate the growing presence of intelligent systems in their organisations.
Conflict is not a disruption to facilitation. It is a vital part of how groups learn, mature and make honest decisions. When managed with skill, disagreement becomes a source of insight rather than division. This guide explores how facilitators help individuals surface assumptions, provide safe spaces for tension to emerge, balance behavioural dynamics and recognise the value of conflict in group decision making, offering practical insight into IAF Core Competency C3.
When leadership moments feel personal, it’s easy to react. But what if we centred ourselves, got curious, and chose a more intentional way forward? This piece explores the CPR method as a way to lead through conflict without losing connection.
Influencing upwards is harder than it looks, especially when leaders shift position once the room fills. These evidence-based strategies show how to steady the ground before and during key meetings so your ideas have a better chance of taking hold.
Honouring diversity is more than acknowledging difference. It is the craft of creating conditions where every participant feels able to contribute with confidence. This guide explores how facilitators build trust, recognise barriers, activate diverse perspectives and cultivate cultural sensitivity, offering practical insight into IAF Core Competency C2.
IAF Core Competency C1 invites facilitators to communicate in ways that widen participation, deepen listening and strengthen group connection. This article explores the five strands of participatory and interpersonal communication, why they matter and how they shape the quality of group work. With practical reflections, examples and practice lists, it offers a grounded guide for anyone who wants to help people speak honestly, listen fully and think well together.
Tuckman’s team development model shaped leadership thinking for decades. But modern teams are more fluid, diverse and interdependent than the world it was built for. This article explores why the classic five stages no longer fit today’s work and introduces a contemporary five-movement pattern for leading teams through complexity.
The Team Dynamics Framework is a practical, research-informed model that helps teams understand how they think, work, and align. This article introduces the framework and the supporting diagnostics
Effective facilitation begins long before the conversation starts. IAF Core Competency B2 encourages facilitators to prepare time and space with intention so that people can think clearly, contribute openly and work together with confidence. This article explores how physical space, timing and atmosphere quietly shape group behaviour and offers practical reflections, examples and questions to help facilitators create environments that support healthy, meaningful dialogue.
Many leaders rely on the idea of “starting with why”, but this approach often oversimplifies how commitment forms. This article explains why purpose is not the starting point of leadership and shows how conversation, connection, and shared ownership build genuine engagement.
IAF Core Competency B1 focuses on selecting methods and processes that fit the people, the purpose and the moment. This article explores how facilitators can foster open participation across cultures and identities, support varied learning and thinking styles, and choose processes that lead to high-quality, usable outcomes. With practical reflections and guiding questions, it offers a grounded approach to designing group work that is both inclusive and effective.
Many leaders still believe that a transformation programme can save an organisation, yet most large scale change efforts fail because they treat complex systems as if they can be controlled through planning. This article exposes the leadership myth at the heart of transformation, explains why organisations remain drawn to big programmes, and shows what research on complex adaptive systems reveals about how change really happens. It offers practical guidance for leaders who want to create real, sustainable transformation through learning, interaction, and shaped conditions rather than rigid roadmap
Many leaders still believe that a good plan guarantees successful change. This view, inherited from a more predictable era, persists in organisations that value control and certainty. Yet research from thinkers such as Kotter, Stacey, and Snowden shows that in complex environments, outcomes emerge through adaptation, not execution. This article explores why the myth endures, the costs of over-planning, and the practices that help leaders lead through learning rather than prediction.
Multi-session facilitation asks more of us than running a sequence of workshops. It requires holding the arc of the work, sustaining partnership with the client and designing a journey that can adapt as people learn. This article explores IAF Core Competency A3 and offers practical reflections, examples and questions to help facilitators manage long-form engagements with clarity and care.
Effective facilitation begins with a design that fits the people, the purpose and the culture. IAF Core Competency A2 Design and Customise Applications invites us to look beneath the presenting problem, understand the organisational environment and create processes that help groups work honestly and constructively. This article explores the four strands of thoughtful design, supported by practical reflections, examples and questions that help facilitators craft sessions with clarity and care.
Effective facilitation begins long before a group gathers. IAF Core Competency A1 Develop Working Partnerships, invites us to build partnerships rooted in trust, clarity, and shared responsibility. This article explores the three strands of strong working partnerships, why they matter, and what happens when they are overlooked. With reflective questions and practical guidance, it offers a steady foundation for anyone designing conversations that help people think and work well together.
Many leaders still describe culture as “soft stuff”, something intangible that sits alongside the real work of strategy, planning, and execution. Yet decades of organisational research show the opposite: culture is a powerful driver of behaviour, performance, and long term results. When leaders overlook it, they miss the hidden forces shaping how decisions are made, how people collaborate, and how strategy is interpreted. This article challenges the leadership myth that culture is soft, explores why the belief persists, and shows how culture functions as strategic infrastructure rather than atmosphere. It also offers reflective questions to help leaders bring culture back to the centre of their thinking.
The belief that people dislike change is one of leadership’s most persistent myths. In practice, people embrace change when it is meaningful, fair, and well supported. What they resist is loss, confusion, or inconsistency. This article unpacks the research, explores examples from organisations, and offers practical questions to help leaders design change that people can actually commit to.
Accountability is not something you force. It is something people choose when clarity and ownership are strong. This article introduces a simple two by two model that shows the four accountability zones and how leaders can rebuild clarity, strengthen ownership, and create a culture where people follow through because they want to.
A business case is more than a technical document. It is a moment of leadership that creates clarity, builds trust, and earns genuine commitment. This guide explores practical principles for shaping a compelling business case that people believe in and want to support.
Many leaders still inherit the idea that they must have all the answers. It is a belief shaped by the industrial age, reinforced by organisational culture, and sustained by our collective discomfort with uncertainty. Yet research from thinkers such as Heifetz, Senge, and Edmondson shows that knowing is not the work of leadership. The real task is to create the conditions where people can think, learn, and sense what the system needs next. This article explores why the myth endures, the cost of pretending to know, and the practices that help leaders move from answer giver to steward of shared insight.
“If you can’t measure it, you can’t manage it” is one of the most persistent leadership myths. Often attributed to Peter Drucker, it distorts his thinking. This essay explores why measurement brings comfort but not always insight, and why true leadership begins where data ends.
“What gets measured gets managed” is one of leadership’s most quoted lines, often credited to Peter Drucker. Yet the phrase hides a deeper truth. Measurement can guide or distort, depending on intent. When leaders use data to learn rather than to control, numbers become tools for meaning. This article explores how to build a healthier relationship with metrics in complex organisations.
The phrase “people don’t leave jobs; they leave managers” feels true, but it tells only part of the story. This article unpacks the evidence behind the myth, revealing how turnover reflects not just bad bosses but broken systems, poor design, and misaligned purpose. Explore what really drives people to stay, to leave, and to lead better.
"Culture eats strategy for breakfast” is one of the most quoted, and misquoted, lines in business. Peter Drucker never said it, yet it endures because it feels true. This essay explores where the phrase came from, what research really shows about culture and strategy, and why effective leaders treat them not as rivals but as partners in shaping organisational success
Coaching becomes powerful when the coachee treats it as an active craft, not a passive conversation. These are the ten practices that consistently turn coaching into real change in work, behaviour, and leadership.
I have joined Patagonia Action Works (Catchafire) as a volunteer and will be offering executive coaching and leadership support to organisations working for environmental impact. This is a way of giving back through my craft, helping mission driven groups clarify thinking, strengthen decisions, and make progress on what matters.
Being asked to mentor a new contributor is not a small task. Their first 100 days shape how they see the organisation, how they frame problems, and how they show up in the work. This article offers a practical, evidence-based mentoring frame to help contributors become pattern spotters, insight generators, and partners in strategic thinking.
In the EQ-i model, stress management is not about eliminating pressure. It is the art of staying steady while conditions intensify. This realm includes stress tolerance, flexibility, and optimism. Together they describe how leaders preserve choice, clarity, and direction under load.
In the modern landscape of leadership, continuous strain is the baseline. Priorities shift, expectations escalate, and results are scrutinized in real-time. In this high-pressure climate, it is easy for the brain’s emotional system to tilt toward "threat interpretation," where every setback feels like a permanent failure. Against this backdrop, optimism is not a luxury; it is a strategic necessity. It [...]
In a world of volatility and uncertainty, traditional planning falls short. This article explores how pilots, probes, and experiments help leaders navigate complexity, build resilience, and foster curiosity. Learn practical ways to turn uncertainty into a learning advantage through small, safe-to-fail actions that reveal what truly works.
Stress in leadership is constant, not occasional. In the EQ-i, stress tolerance reflects the capacity to stay grounded, clear, and intentional while activation is rising. This piece explores why stress tolerance matters within the EQ-i model and introduces practical practices leaders can use before, during, and after pressure to preserve clarity, composure, and effectiveness.
When someone on your team cries at work, it can feel awkward and concerning. This guide explores what tears may signal and offers grounded, human ways for leaders to respond and support people well.
Most teams struggle not from lack of effort but from scattered attention. The Four Disciplines of Execution (4DX) offer a simple, proven way to focus on what matters most, act with purpose, and sustain momentum through shared accountability.
Feeling drained, distracted, or disengaged? Psychologist Christina Maslach’s research shows that burnout stems from six key mismatches between people and their work: workload, control, reward, community, fairness, and values. Drawing on various studies this guide applies Maslach’s framework to leadership today, offering practical, research-based ways to restore energy, purpose, and balance before burnout takes hold.
Emotional flexibility is the ability to adapt your thinking, emotions and behaviour while staying grounded. This guide offers practical exercises to stay calm under change, shift perspective and grow through uncertainty.
The decision-making realm is where emotion and reason meet to shape our choices. It is not about removing feeling but refining it into discernment. Through problem-solving we learn to stay with complexity until clarity emerges. Reality-testing keeps us grounded in what is true rather than what we wish to be true. Impulse control gives us the space to act with intention rather than reaction. When these capacities align, decision-making becomes an act of stewardship, guiding us to respond with wisdom, care, and courage.
Impulse control is the capacity to stay calm and deliberate under stress. This page explores how leaders can pause before reacting, reframe urgency, and create rituals that reset emotional control after mistakes.
In the noise of modern leadership, it is easy to mistake confidence for clarity. The faster decisions are made, the more tempting it becomes to rely on instinct, assumption, or emotion rather than evidence. Reality testing is the emotional intelligence skill that keeps perception honest. It is the disciplined capacity to see situations as they are, not as you hope [...]
Learn how to strengthen your problem-solving skills through six emotionally intelligent practices. Discover how to balance logic and emotion, make clear decisions under pressure, and turn complex challenges into opportunities for learning and trust.
Making Change Stick explores why most change efforts fade and how to design behaviour that lasts. Drawing on BJ Fogg’s B = MAP model: Motivation, Ability, and Prompt. It shows that sustainable transformation depends less on willpower and more on thoughtful design. Through practical insights and examples, it invites leaders to make the right behaviours easy, meaningful, and natural. Change sticks when we stop pushing harder and start shaping conditions where people can succeed.
The interpersonal realm of emotional intelligence is where self-awareness meets connection. It includes the capacities of interpersonal relationships, empathy, and social responsibility, the foundation for trust, compassion, and collaboration. When we build authentic relationships, understand others deeply, and act with care for the greater whole, we transform emotional insight into meaningful connection.
Empathy is the foundation of trust and understanding. This guide explores how to strengthen your capacity to recognise and respond to others’ emotions with care and accuracy. Includes six practical exercises to cultivate empathy in daily interactions.
Social responsibility sits at the heart of emotionally intelligent leadership. This guide explores how to act with awareness of others, contribute meaningfully to teams and communities, and balance personal goals with collective good. Includes six practical exercises to strengthen empathy, fairness, and shared purpose.
Career ambition is about shaping your direction with curiosity and courage. Explore what holds leaders back, what enables growth, and how to develop a purposeful and sustainable career path.
Interpersonal relationships are the foundation of emotional intelligence. This EQ-i guide shows how to build trust, connection, and collaboration that endure. Through six evidence-based practices, learn how to strengthen relationships and create a culture of mutual respect and belonging.
Receiving feedback is one of the hardest skills for any leader to master. As an executive coach, I’ve seen how defensiveness can block growth and trust. The RADAR process: Repeat, Ask, Discuss, Align, Reflect, offers a practical way to stay open, calm, and constructive. This article explores how each step transforms feedback from criticism into connection, helping leaders build stronger relationships, deepen self-awareness, and turn difficult conversations into opportunities for real progress.
Most teams build charters to align around purpose and values, yet the document often fades after the workshop. This guide explains practical shifts that turn team charters into living agreements that strengthen trust, clarity and collaboration.
Confidence does not appear on command; it grows from evidence, belonging, and rhythm. When people doubt their capability, leaders can help them rebuild belief through intentional design. This piece explores six practices grounded in behavioural science and everyday leadership experience. A practical, human answer to the question: How do I lead when people lack confidence?
Five Questions That Change Everything by John Scherer offers a simple reflective practice for authentic leadership and personal growth. This practical summary explores the five questions and how to use them in everyday work and life.
